Refund policy

UNBOUND FIGHTWEAR – RETURN & EXCHANGE POLICY

At Unbound Fightwear we take pride in creating high quality pieces, every piece is crafted with care, intention, and limited availability. Because many items are handmade or produced in small batches, we have a strict but fair return and exchange policy to protect quality and ensure a smooth experience for our customers. ALL EXCHANGES AND RETURNS NEED TO BE PRE-APPROVED BY UNBOUND FIGHTWEAR, please emails us with your request and reason for wanting an exchange or a return. 


ORDERS SHIPPED OUTSIDE CANADA (USA AND INTERNATIONAL)

Orders shipped outside Canada are currently final sale. For now, we don’t accept returns or exchanges on these orders.

Why: every cross-border parcel pays shipping and import duties, and an exchange means paying them again in both directions. A single exchange can cost more than the item itself, so rather than raise prices for everyone, we’ve paused returns and exchanges outside Canada. We’ll update this policy if that changes.

  • Damaged, defective or wrong item? Email info@unboundfightwear.com within 14 days of delivery with your order number and a photo. We’ll replace or refund it at our cost.
  • Not sure on size? Check the size chart on the product page, or email us before you order and we’ll help you pick.
  • Where local consumer law gives you a right to cancel or return an order, we follow it.

The exchange, return and refund terms below apply to orders shipped within Canada.


EXCHANGES & SHIPPING (CANADA)

  • Unbound Fightwear does not cover shipping costs for returns.
  • Size exchanges must be requested within 14 days of delivery.
  • For exchanges: 
    You pay to ship the original item back.
    We pay to ship the replacement item to you.
  • Once we receive the returned item, please allow 7–10 business days for processing.
  •   • Shipping for returns is your responsibility.
  • We cover shipping for the replacement item only.
  • Items must be returned in new condition, with tags and original packaging.
  • Items with odor, hair, stains, or signs of wear cannot be accepted.

RETURNS FOR MONEY-BACK REFUND (CANADA)

  • Shipping for money-back returns is not covered by Unbound Fightwear.
  • Items must be unworn, unwashed, undamaged, with tags and original packaging. 
  • Items showing wear (hair, odor, smoke, sweat, deodorant, perfume, stains) will not qualify for a refund
  • Approved refunds are processed minus a 5% processing fee. Exchanges have no processing fee. The original shipping cost will not be covered under the refund.
  • Duties and import taxes paid at checkout (USA orders) are non-refundable once your order has shipped.


ORDER CANCELLATIONS

Due to material preparation, limited-stock production, and processing time, cancellations are subject to a 15% cancellation fee.


HOW TO START AN EXCHANGE

Email us at info@unboundfightwear.com with:

  • Order number
  • Name on the order
  • Email associated with the order
  • Item you want to exchange
  • Reason
  • Clear photo of the item

We will reply with instructions for the next steps. All requests must be approved by Unbound Fightwear


HOW TO START A RETURN

Email info@unboundfightwear.com with:

  • Order number
  • Name on the order
  • Email used for the order
  • Reason for the return
  • Photo(s) of the item

We will review and respond with the return instructions. All requests must be approved by Unbound Fightwear


STATUS OF YOUR RETURN / EXCHANGE

Once your return/exchange has started, please allow 5–7 business days for updates.
We will email you as soon as the inspection and processing is complete.


INCORRECT ITEM RECEIVED

If we sent the wrong item, email info@unboundfightwear.com with:

  • Order number
  • Name on the order
  • Email used
  • Photo of the incorrect item + packing slip

Once confirmed, we will send a prepaid return label and ship the correct item within 7–10 business days.


DAMAGED OR DEFECTIVE ITEM

If your item arrived damaged or defective, provide:

  • Order number
  • Name on the order
  • Email used
  • Your request (refund or replacement)
  • Clear photo of the defect (flat surface, tags visible)

We will resolve your issue quickly and use the info to prevent future errors. 


LOST PACKAGES

If tracking has not updated for 7+ days, contact us at Info@unboundfightwear.com.
We will contact the courier:

  • If the courier confirms the package is lost, you may choose a replacement or a refund. Proof of loss document from the shipping company must be provided as proof.


WRONG ADDRESS – IMPORTANT

  • If the customer enters the wrong address, Unbound Fightwear is not responsible for the misdelivery.
  • If we enter your address incorrectly after you provided it correctly, we will send a full replacement or refund.


STOLEN PACKAGES

If tracking shows Delivered but you did not receive it:

  1. Wait 1–2 days (carriers sometimes pre-scan).
  2. If 7 days pass, and it still hasn’t arrived, it is considered stolen.

Unfortunately, we cannot replace or refund stolen packages.
Please choose a secure delivery location when placing your order. 


THANK YOU

Thank you for supporting a small, independent combat-sports brand.
If you have questions, reach out anytime at Info@unboundfightwear.com.